Digital scams and fraud have become a part of our new normal

 Dear Customer,

Digital scams and fraud have become a part of our new normal. I know so many innocent customers who have had to deal with the devastating impact of such crimes. What is more, they come with ever more ingeniousenticements - fake parcel deliveries, fraudulent links to win some money, fear of a digital arrest and more.



Any crime or fraud on our network pains us all at Airtel. So for us, your safety

is our top priority. This is why we were the first telco worldwide to provide

instant alerts on spam calls and messages using our Al model. We have even

found a way to block fraudulent links even if you click on them by mistake.

Yet, frauds continue.

One reason for this is that many of you use your main bank account which is

linked to a UPI handle or a payment app for every digital payment. So whether

it is paying for small purchases like groceries to big ones like flight tickets, all

these payments expose your main account. A small mistake can therefore

put your entire savings at risk.

To solve this, we have launched a very different type of bank: Airtel Payments

Bank. Our model in the bank is simple. It is primarily for payments. That's why

we want you to put a very small amount of money into this bank. After all,

unlike other banks, we don't lend so we don't need a large balance from you.

And even this small balance earns interest. So exposing only the Airtel

Payments bank for all your digital payments simply means that even if you

make a mistake, you don't lose your hard earned money.

Opening a safe second account with Airtel Payments Bank is super easy. You

can open an account in a few minutes from the comfort of your home. There

are only 3 simple steps to start.

1. Download Airtel Thanks App if you don't have it and click on Payments

Bank tab on the homepage.

2. Fill your KYC details e.g. Aadhaar, PAN and other personal details to

complete verification.

3. Set mPIN & add money to start using your account.

Click to open an account

If you need to top up your account, you can transfer money from your main

account or walk into any Airtel Payments Bank Retail Point and hand over

cash to get it topped up.

So a few minutes is all I ask to keep your money safe. So go ahead. And stay

safe.

If you have other suggestions on how Airtel can serve you better, please let us

know. I would be glad to hear from you.

Warm regards,

Gopal Vittal

Vice Chairman & MD, Airtel

*These services are being offered by Airtel Payments Bank Limited (CIN:

U65100DL2010PLC201058). For detailed T&C and applicable charges, click

here.

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